Cancellation Policy
We understand that plans can change. Below is our standard cancellation and refund policy. All cancellation requests must be submitted in writing to Travel Agency.
Deposits
A 20% deposit is required at the time of booking. The remaining balance is due 14 days before departure. Deposits are non-refundable unless otherwise stated.
Cancellation charges
| Notice period before departure | Cancellation charge |
|---|---|
| More than 60 days | Deposit only |
| 30–60 days | 50% of total price |
| 14–29 days | 75% of total price |
| Less than 14 days | 100% of total price |
How to cancel
To request a cancellation, please contact us via our contact page with your booking reference number. We will confirm receipt and process your request within 2 business days.
Refunds
Where a refund is due, it will be processed to the original payment method within 5–10 business days of the cancellation being confirmed.
These terms were last updated June 2026.